Whitney Stern Jewelry Design Terms of Sale

Last Revised: November 5, 2010

PLEASE READ THESE TERMS OF SALE CAREFULLY. THESE TERMS APPLY IN ADDITION TO THE TERMS OF USE WHEN YOU MAKE A PURCHASE THROUGH THE WHITNEY STERN JEWELRY DESIGN WEBSITE. WE MAY CHANGE THESE TERMS AT ANY TIME; HOWEVER THE TERMS IN PLACE AT THE TIME YOU CONFIRM A TRANSACTION WILL GOVERN THAT TRANSACTION. IF YOU DO NOT AGREE TO THESE TERMS OF SALE, DO NOT MAKE A PURCHASE THROUGH THE SITE.

  1. Pricing and Availability

    All prices for products and services (and the associated costs of tax and freight) are shown in U.S. dollars. All items are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order and to discontinue products or services without notice, even if you have already placed your order. All prices are subject to change without notice, and you agree that taxes may be adjusted from the amount shown on the payment screens. Several factors may cause this, such as variances between processor programs and changes in tax rates.

  2. Payment Terms

    We currently accept payment by Visa, MasterCard, American Express, and Discover credit cards. By submitting your order, you represent and warrant that you are authorized to use the designated credit card and authorize us to charge your order (including taxes, shipping, and handling) to that card. If the card cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled automatically.

  3. Shipping Terms and Policies

    We endeavor to ship all orders for in-stock items within 7-10 business days of receiving your payment. If, for some reason, we determine we cannot ship your product within 30 days, we reserve the right to cancel your order and advise you of such action. Standard shipping is typically via UPS and you should allow 5-7 business days for standard delivery once an order has been shipped. We reserve the right to substitute another carrier of equal or lesser cost to deliver your order. All shipping charges are your responsibility, unless waived by us. Title to products passes from Whitney Stern Jewelry Design to you upon shipment and we are not responsible for any shipping delays or problems once the product has been shipped.

  4. Back Orders

    If for some reason an item on your order is temporarily out of stock, we will back order that item for you and ship the other merchandise immediately. Once the item is in stock, we will contact you for your credit card information and ship the item to the designated delivery address. If the back ordered item is no longer available, we will cancel the item from your order and notify you. If you have items on back order that you would like to cancel, please call us at (206) 300-9896.

  5. Return Policy

    If you receive a product that does not fit or that is defective, you may request to return or exchange the product by emailing us at returns@whitneystern.com. However, you may not return or exchange purchased items without our prior written consent. If you have obtained prior written approval from us, you may return purchased items within 2 days of receipt for a full refund of the purchase price, so long as the items are returned in the original packaging with full contents and in the condition in which it was sent. All refunds will be credited to the same card used for payment within 30 business days of receiving your return. We will not refund shipping costs.

  6. Errors

    We attempt to be as accurate as possible; however, we do not warrant that all product, service, or pricing information is accurate, complete, current, or error-free. In the event of an error, whether on the website, in an order confirmation, in processing an order, in delivering a product or service, or otherwise, we reserve the right to correct such error and revise your order accordingly, or to cancel the order and refund any amount charged. Your sole remedy in the event of an error is to cancel your order and obtain a refund.

  7. Limitation of Liability

    WHITNEY STERN JEWELRY DESIGN WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS, OR OTHER CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY, EXCEPT AS EXPRESSLY PROVIDED HEREIN. TO THE FULL EXTENT PERMITTED BY LAW, WHITNEY STERN JEWELRY DESIGN'S LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID FOR THE PURCHASE OF PRODUCTS OR SERVICES FROM THIS SITE. CERTAIN STATE LAWS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

  8. Warranties

    OUR PRODUCTS MAY ONLY BE RETURNED IN ACCORDANCE WITH THE RETURN POLICY DESCRIBED ABOVE. THIS IS THE ONLY GUARANTEE OR WARRANTY YOU GET FROM WHITNEY STERN JEWELRY DESIGN RELATING TO THE ITEMS AND SERVICES YOU PURCHASE. WE MAKE NO OTHER, AND EXPRESSLY DISCLAIMS ALL, REPRESENTATIONS, WARRANTIES, AND CONDITIONS, WHETHER IN WRITING, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, OR ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. PRODUCTS AND SERVICES ARE PROVIDED BY WHITNEY STERN JEWELRY DESIGN "AS IS" AND WITHOUT WARRANTY OF ANY KIND. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON WARRANTIES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.